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Returns & Exchanges

You have 14 days from receipt of your order to exercise your right of withdrawal, without having to give any reason. The full conditions are set out in Article 8 of our Terms and Conditions of Sale.

What can be returned

  • Products must be returned in their original, unopened packaging, complete and in a condition suitable for resale as new.
  • Fragrances can only be returned if their box has not been opened and their adhesive strips and protective film are intact. For hygiene reasons, a fragrance that has been opened, unsealed or used can be neither returned nor refunded.
  • Accessories and furniture must be returned unused, unassembled, complete and in their original packaging.
  • Products personalised at your request cannot be returned.
  • Your return must include all items from the order, including any gifts and samples provided.

How to return an item

  1. Let us know your decision within 14 days of receipt by emailing info@nichebloom.com with your order number. You can also use the withdrawal form at the end of our Terms and Conditions of Sale.
  2. Send the products back no later than 14 days after notifying us, using the prepaid return label we send you, to the following address:
    NICHEBLOOM c/o FLAIRRR S.R.L.
    Mariana Crisan
    Strada III, No. 5, Arad Vest Industrial Estate
    310491 ARAD
    ROMANIA
  3. We will refund you no later than 14 days after being notified of your decision, using the same payment method as for your order. The refund may be deferred until we have received the products or until you have provided proof that you have sent them.

Return costs

Returns are free: once you have made your request, we send you a prepaid return label.

Your refund covers the price of the products and the original delivery charges, at the standard delivery rate.

Exchanges

To exchange a product, return it under the conditions above, then place a new order.

Damaged parcel, error or defect

Please check the condition of your parcel on delivery. If there is a problem, report it to the carrier and to our customer service (info@nichebloom.com) within 5 days of delivery, with a photo if possible. All our products are also covered by the statutory guarantee of conformity and the guarantee against hidden defects (Article 9 of our Terms and Conditions of Sale).